GENERAL TERMS AND CONDITIONS BRAHMAYURVEDA CENTER KFT.
I. General provisions
The present General Terms and Conditions (hereinafter: GTC) serve for setting out the rules – in a consolidated format – of services provided by Brahmayurveda Center Korlátolt Felelősségű Társaság (company registration number: 01-09355132; Tax no.: 27344994-2-42; registered office: 1101 Budapest, Expo tér 5-7; hereinafter: Company) at its branch office operating at 2730 Albertirsa, Kossuth Lajos utca 2.
Company: The Company provides the following information regarding the details of the Company under Act CLV of 1997 on Consumer Protection:
Name: Registered office:
Brahmayurveda Center Korlátolt Felelősségű Társaság 1101 Budapest, Expo tér 5-7
+36 30 255 2508
Place of management of complaints:
1065 Budapest, Podmaniczky u. 18 2730 Albertirsa, Kossuth Lajos u. 2
Electronic mailing address:
email@example.com firstname.lastname@example.org email@example.com
“Consumer” shall mean any natural person who is acting for purposes of purchasing, ordering, receiving and using goods which are outside their trade, business or profession, or who is the target of any representation or commercial communication directly connected with a product.
“Complaint” shall mean a request for redress for a violation of an individual right or interest, which is not subject to any other procedure, in particular judicial or administrative. A complaint may also contain a proposal.
“Service” shall mean, with the exception of the sale of products, immovable property and rights, any activity carried out for consideration aimed to achieve a certain result or performance, or to engage in some similar forms of conduct with a view to satisfying the needs of the customer or employer.
“Conciliation Body” shall mean a body registered by the organ (person) provided for in the Consumer Protection Act, established on a long-term basis for the purpose of resolving consumer disputes within the framework of alternative dispute resolution procedures.
III. General terms and conditions
The rules for using our services are summarized below.
All our services can be booked in person or by phone (+36 30 223 4062). These reservations will be confirmed to our guests by email or SMS.
In addition, our Company also offers the possibility to book appointments electronically. It is possible to book an appointment with Krishna Kumar exclusively for consultation, control and Vedic astrology electronically on the Company’s website.
Our services are primarily based on a personalized treatment program. As a result, each treatment must be preceded by a preliminary assessment, where our Ayurvedic healers will tailor a targeted and recommended treatment program.
Without a prior assessment and a treatment plan, we only offer the following services: massages except partial treatments.
2. Participation in treatments and consultations
Our guests are required to arrive at least 5-10 minutes before each appointment. If the Consumer arrives late for a treatment, the duration of the treatment will be shortened by the length of the delay.
Our Company expressly reserves the right to refuse to provide the service if the Guest has been found to be drunk or intoxicated.
All Guests are required to notify us in advance if there has been a significant change in their medical condition since the consultation, or if they are pregnant, undergoing surgery, skin disease, open wound, treatment (chemo, radiation).
Our guests are required to declare any food allergies or intolerances in advance.
Our guests are required to present their identity documents (identity card or photographic driving license, address card, passport) when checking in at the Retreat House.
Our guests must comply with the House Rules of the Retreat House during their stay in the Retreat House.
3. Payment and cancellation
Payment for treatment programs can be made on each occasion or in advance. We are not able to provide a cash refund as a result of a treatment cancellation.
4. Purchase of gift cards
Our gift cards can be purchased in specified denominations and redeemed for a year either at our Budapest headquarters or at the Brahmayurveda Retreat House in Albertirsa. Gift cards can only be purchased in person. Gift cards can only be redeemed for our human health services (consultations, follow up examinations, treatments (massages), but not for our products or other services (including, but not limited to light chiropractic, astrology, yoga and mediation). They cannot be redeemed for cash.
IV.Brahma Loyalty Program
1. Purpose of the Program
The Brahma Loyalty Program (hereinafter: “Program”) is a bonus collecting customer loyalty program organized by the Company, whereby Consumers (hereinafter: “Consumer” or “Program Member”) can earn a bonus amount (hereinafter: “Bonus”) that can be used for purchases up to a certain amount after using our services. The accrued rebates under the Program may be applied to subsequent purchases prior to the transaction at the specific request of the Program Member. The collected discounts can be used for later purchases at the request of the Program member prior to the transaction.
2. Terms and Conditions of Participation
Participation in the Program is not subject to registration and the Bonus will be credited to the Program Member’s profile after the first purchase of the Program Member – irrespective of age – if requested either after notification on social platforms (Instagram, Facebook, Company’s newsletter) or if the Company informs verbally the Program Member about it.
Please note that we will inform you separately about the amount of the bonus and discounts collected during the participation in the Program before each purchase. Accordingly, all Program Members will be able to declare the amount of the discount they wish to claim and the amount of the discount they wish to claim prior to the purchase.
If a Program Member is a minor under the age of 18 (eighteen) with limited legal capacity, the minor’s legal representative must give his/her verbal or written consent to the use of the discount. There is no extra charge for participation in the program.
3. Claiming of the Bonus
The Bonus shall only be redeemed in accordance with the present GTC. The Bonus is not convertible, has no cash value and cannot be redeemed for cash or vouchers.
The Bonus will be credited in a banded system. The Bonus will be calculated as a percentage of the Bonus, depending on the achievement of the thresholds set out in these rules. The Bonus will be
credited for each valid transaction as set out in the table below and will be available for use on the purchase following the crediting. The discount is calculated on the basis of the total amount invoiced for each purchase, based on the service and product purchased. The amount of previous purchases will not be taken into account when crediting bonus points.
Amount of minimum (HUF)
5.000 30.001 50.001
Amount of maximum (HUF)
30.000 50.000 –
Amount of Bonus %
1 3 5
Only one discount can be credited per purchase. If the amount of the earned bonus is not used during the purchase, the amount of the new Bonus will be increased by the amount of the newly earned Bonus credited during each visit.
The Bonus will accordingly be an amount equal to a specified percentage of the value of the purchase.
Example of a calculation:
“The Consumer purchases products at the Company’s Budapest site in the amount of HUF 10,000.00 after the bonus program is launched. Accordingly, the Company will credit the Consumer with 1% of the gross value of the purchase, which is HUF 100. Then the consumer makes a second purchase in the amount of HUF 20.000. Before the payment of the total amount of the second purchase, the Company’s representative will ask the Consumer whether or not he/she wishes to use the previously acquired bonus of HUF 100.
– If yes, the value of the purchase will be reduced by the amount of the bonus. The Consumer will then be credited with a bonus (199 Ft., which is equal to 1% of HUF 19.900) for the amount reduced by the bonus.
– If no, the bonus amount will be increased by a further HUF 200 (which is equal to 1% of HUF 20,000).”
The bonus amount can only be credited to full-priced products or services, the crediting of the discount cannot be combined with any other discount, nor can it be combined with any other promotions.
Please note that the Company is not able to retroactively apply the discount after the purchase.
4. Bonus Balance
Program Members can check the current balance of the collected bonus before each purchase by means of a separate communication from the Company. Accordingly, all Program Members will be able to state the discount they wish to claim prior to the purchase.
5. Period of Validity
Our Program Members may use the credited Bonus within 1 (one) calendar year, after which the Bonus cannot be validly used, and the unused amount will be automatically deleted from the records. Bonus may be collected and used at the following premises operated by the Service Provider for all available full-priced services and products:
1065 Budapest, Podmaniczky u. 18.
2730 Albertirsa, Kossuth Lajos u. 2.
6. Prohibition of Transfer
The Bonus may not be transferred to a third party, nor may the Program Member give the Bonus away or otherwise transfer it.
7. Termination of Membership of the Program
The Program Member may request the termination of his/her participation in the Program at any time during the Program period without giving any explanation.
The Program Member may request the termination of his/her participation in the Program by sending a message to the Company’s telephone number or e-mail address or by visiting any of the Company’s premises during business hours.
Upon receipt of a request for termination, the Company will immediately delete the Program Member and the credited and claimable Bonus from the Program’s register.
The Company reserves the right to terminate the Program in its entirety and to withdraw if from individual Programme Members. The Company also reserves the right to unilaterally modify the value or percentage of the Bonus, provided that no retroactive change will be made.
The Company will notify the Program Members of any change to the revised Terms and Conditions on the Company’s website and will also provide verbal information at the time of purchase following the change.
V. Provisions on complaint handling
1. Purpose of the Rules
The provisions on complaint handling contained in the present GTC (hereinafter referred to as the “Rules”) serve for setting out – in a consolidated format – the principles and procedures for handling complaints that may arise as a result of the services provided by Brahmayurveda Center Korlátolt Felelősségű Társaság and to clearly inform consumers thereof.
2. Principles of complaint handling
The Company’s express aim is to investigate all complaints fully, taking into account the consumer interests, and to provide feedback to the Consumer as soon as possible.
The Company will endeavor to resolve any disputes and complaints primarily through amicable means. During the investigations, the Company will explicitly strive to maintain equal treatment and to protect the personal data processed and to handle them in a discreet manner.
3. Scope of the Rules
These Rules apply to all written or verbal communications that constitute a complaint under Act CLV of 1997 on Consumer Protection.
4. Handling and investigating complaints
The Consumers are hereby informed that they may make a complaint verbally or in writing to the Company about the conduct, activity or omission of the Company or any person acting in the interest
of or on behalf of the Company directly related to the marketing or sale of goods to consumers, as follows.
Consumers have the option to make a complaint in Hungarian or English. a. Verbal complaint
The Company will investigate the verbal complaint immediately and, if possible, remedy it on the spot as necessary.
If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Company shall immediately take a record of the complaint and its position on it.
b. Written complaint
A written complaint may be submitted to the Company at any of the following addresses:
Email address: firstname.lastname@example.org Phone number: +36 30 255 2508
In your complaint, please try to fully describe the facts of the case you are complaining about so that the complaint can be investigated as soon as possible.
The Company will reply to the written complaint within 30 days of receipt in writing in a substantively verifiable manner and will arrange for its communication.
Consumers are hereby informed that they have the right to turn to the competent conciliation body in their place of residence or domicile in the event of a dispute with our Company.
It falls within the competence of the conciliation body to settle consumer disputes out of court. The conciliation body’s task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body
shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.
The county conciliation bodies can be found at the following link: https://bekeltetes.hu/udvozlo
Conciliation bodies are available in all counties, and the following conciliation bodies can be reached in the immediate vicinity of the Company’s service locations indicated in Clause II:
– Budapest Conciliation Body
o mailing address: 1016 Budapest, Krisztina krt. 99. o email address: email@example.com
o phone number: 06-1-488-2131
o web address: bekeltet.bkik.hu
– Pest County Conciliation Body
o mailing address: 1055 Budapest, Balassi Bálint utca 25. IV/2. o e mail address: firstname.lastname@example.org
o phone number: 06-1-792-7881
o web address: www.pestmegyeibekelteto.hu
In addition, Consumers have the possibility to lodge a complaint with the following bodies:
filing a lawsuit with the competent court;
Consumer Protection Authority (Fogyasztóvédelmi Hatóság) (in case of infringement of the law); contact: https://fogyasztovedelem.kormany.hu/#/nyitolap
The Company provides the following information in relation to the warranty and product guarantee rights:
1. Warranty rights
In which case can you exercise your warranty rights?
In the event of defective performance by the Company, you may assert a claim against the Company under the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can – at your option – assert the following warranty claims:
You can request either repair or replacement, unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of the Company as compared to the alternative remedy. If you did not or could not ask for repair or replacement, you can request a commensurate reduction in the consideration, or you can repair the defect yourself or have it repaired at the Company’s expense, or – as a last resort – you can also withdraw from the contract. You are entitled to switch from the warranty right you have selected to another, however, the cost of the switch-over shall be covered by you, unless it was justified, or made necessary by the Company’s conduct.
What is the deadline for asserting your warranty claim?
You are obliged to report the defect immediately after discovering it, but no later than within two months of discovering the defect. However, I would like to draw your attention to the fact that you can no longer enforce your warranty rights beyond the two-year limitation period from the performance of the contract.
Who can you bring your warranty claim against?
You can bring your warranty claim against the Company.
What additional conditions are there for exercising your warranty rights?
Within one year from the date of performance, there are no additional conditions for exercising your warranty rights other than reporting the defect, provided that you prove that the goods or services were provided by the Company. However, after one year from the date of performance, you must prove that the defect which you have discovered existed at the time of performance.
2. Product guarantee
In which cases can you exercise your product guarantee rights?
In the event of a defect in a movable item (product), you may, at your option, exercise your rights under Clause 1 or make a product guarantee claim.
What rights do you have under your product guarantee claim?
As a product guarantee claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product considered to be defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for making a product guarantee claim?
You have two years from the date on which the product was placed on the market by the manufacturer to assert a product guarantee claim. After this period, you will lose this right.
Who can you bring your product guarantee claim against and what additional conditions are there for it?
You can only enforce your product guarantee claim under against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product guarantee claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligation?
The manufacturer (distributor) shall only be relieved of the product guarantee obligation if able to prove that:
– it manufactured or placed the product on the market in the course of operations other than in the course of its business activity;
– the state of scientific and technical knowledge at the time when the product was placed on the market was not such as to enable the existence of a defect to be discovered; or
– the defect in the product was caused by the application of a regulation or a regulatory provision prescribed by the authorities.
It is sufficient for the manufacturer (distributor) to prove one reason to be exempted.
Please note that due to the same defect, you cannot assert a warranty claim and a product guarantee claim at the same time, parallel to each other. However, if your product guarantee claim is successful, you may assert your warranty claim against the manufacturer for the replaced product or repaired part.
VII. Final provisions
In matters not regulated in the present GTC, primarily the provisions of Act V of 2013 shall apply.
Dated: Budapest, February 2, 2024