GENERAL TERMS AND CONDITIONS ALBERTIRSA BRANCH OFFICE
- General provisions
The present General Terms and Conditions (hereinafter: GTC) serve for setting out the rules – in a consolidated format – of services provided by Brahmayurveda Center Korlátolt Felelősségű Társaság (company registration number: 01-09355132; Tax no.: 27344994-2-42; registered office: 1101 Budapest, Expo tér 5-7; hereinafter: Company) at its branch office operating at 2730 Albertirsa, Kossuth Lajos utca 2.
Company: The Company provides the following information regarding the details of the Company under Act CLV of 1997 on Consumer Protection:
Brahmayurveda Center Korlátolt Felelősségű Társaság
1101 Budapest, Expo tér 5-7
Place of management of complaints:
1065 Budapest, Podmaniczky u. 18
2730 Albertirsa, Kossuth Lajos u. 2
Electronic mailing address:
firstname.lastname@example.org email@example.com firstname.lastname@example.org
+36 30 255 2508
“Consumer” shall mean any natural person who is acting for purposes of purchasing, ordering, receiving and using goods which are outside their trade, business or profession, or who is the target of any representation or commercial communication directly connected with a product.
“Complaint” shall mean a request for redress for a violation of an individual right or interest, which is not subject to any other procedure, in particular judicial or administrative. A complaint may also contain a proposal.
“Service” shall mean, with the exception of the sale of products, immovable property and rights, any activity carried out for consideration aimed to achieve a certain result or performance, or to engage in some similar forms of conduct with a view to satisfying the needs of the customer or employer.
“Conciliation Body” shall mean a body registered by the organ (person) provided for in the Consumer Protection Act, established on a long-term basis for the purpose of resolving consumer disputes within the framework of alternative dispute resolution procedures.
III. General terms and conditions
The rules for using our services are summarized below.
All our services can be booked in person or by phone (+36 30 223 4062). These reservations will be confirmed to our guests by email or SMS.
In addition, our Company also offers the possibility to book appointments electronically. It is possible to book an appointment with Krishna Kumar exclusively for consultation, control and Vedic astrology electronically on the Company’s website.
Our services are primarily based on a personalized treatment program. As a result, each treatment must be preceded by a preliminary assessment, where our Ayurvedic healers will tailor a targeted and recommended treatment program.
Without a prior assessment and a treatment plan, we only offer the following services: massages except partial treatments.
- Participation in treatments and consultations
Our guests are required to arrive at least 5-10 minutes before each appointment. If the Consumer arrives late for a treatment, the duration of the treatment will be shortened by the length of the delay.
Our Company expressly reserves the right to refuse to provide the service if the Guest has been found to be drunk or intoxicated.
All Guests are required to notify us in advance if there has been a significant change in their medical condition since the consultation, or if they are pregnant, undergoing surgery, skin disease, open wound, treatment (chemo, radiation).
Our guests are required to declare any food allergies or intolerances in advance.
Our guests are required to present their identity documents (identity card or photographic driving license, address card, passport) when checking in at the Retreat House.
Our guests must comply with the House Rules of the Retreat House during their stay in the Retreat House.
- Payment and cancellation
Payment for treatment programs can be made on each occasion or in advance.
We are not able to provide a cash refund as a result of a treatment cancellation.
- Purchase of gift cards
Our gift cards can be purchased in specified denominations and redeemed for a year either at our Budapest headquarters or at the Brahmayurveda Retreat House in Albertirsa. Gift cards can only be purchased in person. Gift cards can only be redeemed for our human health services (consultations, follow up examinations, treatments (massages), but not for our products or other services (including, but not limited to light chiropractic, astrology, yoga and mediation). They cannot be redeemed for cash.
- Provisions on complaint handling
- Purpose of the Rules
The provisions on complaint handling contained in the present GTC (hereinafter referred to as the “Rules”) serve for setting out – in a consolidated format – the principles and procedures for handling complaints that may arise as a result of the services provided by Brahmayurveda Center Korlátolt Felelősségű Társaság and to clearly inform consumers thereof.
- Principles of complaint handling
The Company’s express aim is to investigate all complaints fully, taking into account the consumer interests, and to provide feedback to the Consumer as soon as possible.
The Company will endeavor to resolve any disputes and complaints primarily through amicable means. During the investigations, the Company will explicitly strive to maintain equal treatment and to protect the personal data processed and to handle them in a discreet manner.
- Scope of the Rules
These Rules apply to all written or verbal communications that constitute a complaint under Act CLV of 1997 on Consumer Protection.
- Handling and investigating complaints
The Consumers are hereby informed that they may make a complaint verbally or in writing to the Company about the conduct, activity or omission of the Company or any person acting in the interest of or on behalf of the Company directly related to the marketing or sale of goods to consumers, as follows.
Consumers have the option to make a complaint in Hungarian or English.
- Verbal complaint
The Company will investigate the verbal complaint immediately and, if possible, remedy it on the spot as necessary.
If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Company shall immediately take a record of the complaint and its position on it.
- Written complaint
A written complaint may be submitted to the Company at any of the following addresses:
+36 30 255 2508
In your complaint, please try to fully describe the facts of the case you are complaining about so that the complaint can be investigated as soon as possible.
The Company will reply to the written complaint within 30 days of receipt in writing in a substantively verifiable manner and will arrange for its communication.
Consumers are hereby informed that they have the right to turn to the competent conciliation body in their place of residence or domicile in the event of a dispute with our Company.
It falls within the competence of the conciliation body to settle consumer disputes out of court. The conciliation body’s task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.
The county conciliation bodies can be found at the following link: https://bekeltetes.hu/udvozlo
Conciliation bodies are available in all counties, and the following conciliation bodies can be reached in the immediate vicinity of the Company’s service locations indicated in Clause II:
- Budapest Conciliation Body
- mailing address: 1016 Budapest, Krisztina krt. 99.
- email address: email@example.com
- phone number: 06-1-488-2131
- web address: bekeltet.bkik.hu
- Pest County Conciliation Body
- mailing address: 1055 Budapest, Balassi Bálint utca 25. IV/2.
- e mail address: firstname.lastname@example.org
- phone number: 06-1-792-7881
- web address: www.pestmegyeibekelteto.hu
In addition, Consumers have the possibility to lodge a complaint with the following bodies:
- filing a lawsuit with the competent court;
- Consumer Protection Authority (Fogyasztóvédelmi Hatóság) (in case of infringement of the law); contact: https://fogyasztovedelem.kormany.hu/#/nyitolap
- Product complaints
The Company provides the following information in relation to the warranty and product guarantee rights:
- Warranty rights
In which case can you exercise your warranty rights?
In the event of defective performance by the Company, you may assert a claim against the Company under the rules of the Civil Code.
What rights are you entitled to based on your warranty claim?
You can – at your option – assert the following warranty claims:
You can request either repair or replacement, unless compliance with the chosen warranty right is impossible or it results in disproportionate expenses on the part of the Company as compared to the alternative remedy. If you did not or could not ask for repair or replacement, you can request a commensurate reduction in the consideration, or you can repair the defect yourself or have it repaired at the Company’s expense, or – as a last resort – you can also withdraw from the contract. You are entitled to switch from the warranty right you have selected to another, however, the cost of the switch-over shall be covered by you, unless it was justified, or made necessary by the Company’s conduct.
What is the deadline for asserting your warranty claim?
You are obliged to report the defect immediately after discovering it, but no later than within two months of discovering the defect. However, I would like to draw your attention to the fact that you can no longer enforce your warranty rights beyond the two-year limitation period from the performance of the contract.
Who can you bring your warranty claim against?
You can bring your warranty claim against the Company.
What additional conditions are there for exercising your warranty rights?
Within one year from the date of performance, there are no additional conditions for exercising your warranty rights other than reporting the defect, provided that you prove that the goods or services were provided by the Company. However, after one year from the date of performance, you must prove that the defect which you have discovered existed at the time of performance.
- Product guarantee
In which cases can you exercise your product guarantee rights?
In the event of a defect in a movable item (product), you may, at your option, exercise your rights under Clause 1 or make a product guarantee claim.
What rights do you have under your product guarantee claim?
As a product guarantee claim, you can only ask for the defective product to be repaired or replaced.
In which cases is the product considered to be defective?
A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.
What is the deadline for making a product guarantee claim?
You have two years from the date on which the product was placed on the market by the manufacturer to assert a product guarantee claim. After this period, you will lose this right.
Who can you bring your product guarantee claim against and what additional conditions are there for it?
You can only enforce your product guarantee claim under against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product guarantee claim.
In what cases is the manufacturer (distributor) exempt from product warranty obligation?
The manufacturer (distributor) shall only be relieved of the product guarantee obligation if able to prove that:
- it manufactured or placed the product on the market in the course of operations other than in the course of its business activity;
- the state of scientific and technical knowledge at the time when the product was placed on the market was not such as to enable the existence of a defect to be discovered; or
- the defect in the product was caused by the application of a regulation or a regulatory provision prescribed by the authorities.
It is sufficient for the manufacturer (distributor) to prove one reason to be exempted.
Please note that due to the same defect, you cannot assert a warranty claim and a product guarantee claim at the same time, parallel to each other. However, if your product guarantee claim is successful, you may assert your warranty claim against the manufacturer for the replaced product or repaired part.
- Final provisions
In matters not regulated in the present GTC, primarily the provisions of Act V of 2013 shall apply.
Dated: Budapest, 1st of August, 2023
Represented by: Világi Szidónia